I hereby confirm and acknowledge that neither Asterion Technologies nor Aratek Biometrics will be held liable to repair or replace any device(s) found to have been damaged or rendered non-functional due to any of the following causes:

• Outside factors or environmental damage
• Incorrect installation or improper use (by the client or their appointed installer)
• Acts of God (including but not limited to lightning, flooding, and power surges)
• Load-shedding damage or voltage fluctuations
• Attempted self-repair or unauthorised modification
• Physical damage, accidental drops, or spills
• Any cause not covered by the standard manufacturer's warranty

Devices found to fall outside of standard warranty coverage will be assessed and a repair quotation will be provided before any work is carried out. A non-refundable diagnostic fee of R450.00 (excl. VAT) applies to all out-of-warranty assessments.

Items uncollected for 90 days following repair completion will be sold to defray expenses.

Warranty Period: 1 year from date of purchase. Battery warranty: 6 months.

Coverage: Aratek will repair or replace, at its sole discretion, any product that fails due to a defect in materials or workmanship. This warranty does NOT cover: natural disasters, improper handling, software modification, not following the manual, accidental drops, spills, unauthorised modifications, abuse, or misuse.

Obtaining Service: Contact Asterion Technologies with proof of purchase. The end-user is responsible for shipping the product to Asterion Technologies or to the factory. Return shipping of the repaired/replaced product is covered by the Company.

RMA Applicability: RMA service is applicable ONLY in the country or region where the product was purchased. Additional service fees may apply for out-of-region requests.

Liability: Limited to repair or replacement only. No indirect, incidental, or consequential damages. Governing law: Singapore.

Clause 6.1 Return Policy: Goods correctly supplied are not eligible for return, refund, or credit.

Clause 6.2 Handling Fee: Discretionary returns of unused goods attract a minimum 15% restocking fee.

Clause 6.3 Diagnostic Fees: Out-of-warranty repairs attract a non-refundable diagnostic fee of R450.00 (excl. VAT).

Clause 6.4 Disposal: Items uncollected for 90 days following repair completion will be sold to defray expenses.

Clause 7.1 Extent of Warranty: Limited strictly to the original manufacturer's warranty.

Clause 7.2 Voidance: Warranties are void if failure is caused by surge/lightning, load-shedding damage, improper installation, or tampering.

Clause 7.3 Liability Cap: Asterion's total liability is capped at the original invoice value of the specific Goods.

Clause 7.4 Consequential Loss: Asterion shall not be liable for any indirect, special, or consequential damages.

Full Terms and Conditions are available on the Terms & Conditions page.