Check a device's warranty, raise a return, or reach the team. Every Aratek device Asterion supplies is tracked by serial, so returns move fast and nothing gets lost.
Enter the serial number printed on the device or its box. We'll show the cover period and status. Standard cover is 12 months from supply, with 24 and 36-month options.
We recall the device's customer, PO and invoice, and check warranty against the period captured at supply.
A unique RMA number is issued with a barcode label. It must travel with the returned goods.
In-warranty faults are handled under cover; out-of-warranty units are assessed and quoted before any work.
Complete the form and we'll validate warranty and reply with an RMA number and return instructions.
12 months from date of supply, with 24 and 36-month options available at purchase. Cover is tied to each serial at capture.
No — we track every serial against its PO and invoice, so the serial number is enough to pull the record.
It depends on the fault and disposition. In-warranty repairs and replacements are prioritised; you'll get an RMA number immediately.
We assess them and quote before any work proceeds — no surprise charges. Serials are flagged automatically as out of warranty.